How to use your MX Customer Area?
Since October 1st, 2024, the new MX Customer Area has become a modern, intuitive, and comprehensive platform to optimize the management of your equipment and make your daily life easier. Designed for dealers and now for end users, this tool brings together all the necessary features for effective tracking of your equipment, orders, and documentation.
FAQ – Frequently Asked Questions
🌐General
Who can access the MX Customer Area?
Dealers and end users, such as farmers, can access the platform after creating an account.
How to log in or create an account?
Consult our step-by-step registration and login guide for assistance.
🛒Orders
How to place an order?
Search for a part easily by:
- Serial number.
- Part reference.
- Order or invoice number.
And simplify your ordering process with:
- Highlight of available stock with a color code (red or green).
- Display of photos and dimensions of parts.
- Bulk ordering option via Excel import.
How can I track the status of my current orders? (coming soon!)
Filter your orders by type (equipment or part) and by dealer base. Get real-time updates to know:
- The current status of orders.
- Tracking of spare parts with direct tracking.
Quickly search by order number.
👥User Profile Management
How to manage user access?
- Each user has a unique identifier and can manage their password independently.
- Dealers can manage their teams by: Creating, modifying, or deleting access.
- View and update your delivery addresses.
How to receive personalized notifications?
Enable notifications in your profile to stay informed about news, order updates, or important reminders.
How to change delivery addresses?
Contact our sales service to manage a change or addition.
🚜Equipment Fleet
Which equipment is visible in my fleet?
You have access to the complete history of MX equipment purchased over the past 10 years, including their detailed configurations (loaders, options, control systems) and their assembly instructions.
How can I manage my equipment fleet?
Consult the registered products and access technical details.
Manage your commissioning directly via the Customer Area.
🛡️Warranty
How can I submit a warranty request?
- Fill out a simplified form available in the Warranty section.
- Benefit from optimized follow-up with automatic reminders in case of questions from after-sales service.
- Ensure that the commissioning is done (unless there are specific warranties).
📚Documentation (coming soon!)
Where can I find technical manuals and guides?
Access the Documentation section to consult:
- The user manuals and assembly instructions.
- The after-sales documents (training, parts information).
- The marketing materials (brochures, product sheets, communication kits).
- The detailed technical arguments.
🧑🌾Farmer’s Space
What are the benefits for end users?
- Create a personalized profile and register your equipment using the serial number.
- Access your equipment fleet and the parts catalog.
- Send quote requests to 1 to 3 dealers.
- Consult MX news and technical documentation.
Need help?
If you have any questions or encounter difficulties, our team is here to assist you. Contact us directly on our contact page.