Press Release: Launch of the MX Customer Area
Transform your MX experience for more visibility and efficiency every day with our new Customer Area
At MX, we are committed to continuously improving the experience of our customers and users, so we have revamped our dealer area to create the New MX Customer Area. This new tool, both modern and intuitive, is specifically designed to offer more efficiency and visibility every day. Discover how it has been redesigned.
Key features of this new area
Warranty requests quickly processed and easier to track
Warranty management is quick and efficient with the ability to search by order number, serial number, or model. This feature speeds up the warranty process and enhances customer satisfaction.
Streamlined equipment management
Our customers now have a comprehensive view of their equipment fleet with a 10-year history, making inventory management and future planning easier. You’ll instantly know what you have, simplifying stock management and future planning.
Spare parts orders with clear and reliable tracking
Spare parts orders benefit from clear and reliable tracking through the customer area. This feature reduces delays and ensures the availability of needed parts with real-time stock visibility.
Centralized documentation: everything at your fingertips
Quick access to manuals, maintenance guides, and other technical documents facilitates customer support and technical interventions.
The customer area is now accessible to all our users
We provide privileged access to the entire MX equipment fleet (10-year history, monitoring, and maintenance), the complete documentation (user manuals, maintenance guides, technical specifications) at your fingertips. Parts quote requests are also simplified and sent directly to the local dealer, speeding up the process and support.
The new MX customer area is a powerful tool that simplifies equipment management, communication, and access to information. We wish our customers and users a great discovery and invite them to log in to explore the benefits of this new solution live.